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Hello my name is Richard I'm an investigator in the Claims Manager department at the legal Ombudsman today I'm going to talk you through completing an online complaint form this can be found via our website at wwwinvestmentpitchcom call is often better for inquiries about what sort of complaints we can investigate and when contacting us we need clear specific information in order that we can help you as quickly and efficiently as possible the complaint form is designed to capture this information the complaint form can be found via our website as previously mentioned on the bottom left of the homepage where it says make a complaint if you click on this will take you to a page with a complaint form in both PDF and Word format when completing the complaint form please ensure that you write clearly please take extra tech care when writing numbers and email addresses and double check this information we take data protection very seriously so here we have the legal Ombudsman complaint form at the top of the form has some general guidance about as and when we can accept complaints, so it's useful to have a quick look at this the first thing we need from you is your name address and general contact information, so I'm going to fill that in here additionally if you have any specific contact needs or communication needs please let us know below if you are representing someone else please include their details here please ensure they sign the form before sending it to us giving you authority to represent them if you are representing someone we are unable to progress matters without their authority in the next section please provide us with the name and address of the service provider you're complaining a banked and if you can the name or names of the specific people you're unhappy with don't worry if you don't have their names so in this case we're calling the service provider company a however I don't know the name of the person I would like to complain about, so I'll leave this part blank then please provide an outline of the work you instructed them to do this might be for example a claim for miss old PPI conveyancing divorce probate or the service provider may have helped you with accident management services following a car accident in this case company I have been instructed regarding a miss sold PPI claim next please confirm how the company were paid in this case the company were paid on a no-win no-fee basis underneath I long the dates they were instructed and confirm if they are still working for you, I instructed company an in March 2015 and yes they are still working for me remember that the clearer you make the information provided to us the easier it will be for us to help and advise you in the next step we ask you to break down your complaint points and when you became aware or find out about the issues they are concerning you so on the right I will explain the complaint point and on the left the data became aware of the problem so in our...
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